Frequently Asked Questions
At Ovi, we want your shopping experience to feel easy, trustworthy, and enjoyable. Here you’ll find answers to the questions our customers ask most often — from orders and payments to exchanges and delivery. If you need any extra help, we’re always just a message away.
How can Ovi help me?
Ovi is here to make your fashion experience effortless and enjoyable. Whether you need styling guidance, help with sizing, information about a product, or support with an order, our team is ready to assist through WhatsApp, phone, or our social media channels.
What is your return/exchange policy?
We offer exchanges only—not refunds or store credit.
If you’re not fully satisfied with your purchase, you can exchange it within 7 days as long as the item is in original condition with all labels attached.
Sale or discounted items are not eligible for exchange.
What payment methods do you accept?
We accept several secure and convenient payment options, including:
Cash on Delivery (COD)
Bank transfers
Submit a task
Have a question about sizing, orders, or product availability? Submit your request anytime and our team will respond quickly to help you find the perfect fit or solution.
Send message
Need instant assistance? Send us a message via WhatsApp or our contact form. Our support team is ready to guide you with orders, delivery updates, and product inquiries.
Trusted experience
Shop with confidence at OVI. We focus on premium quality, accurate sizing, and reliable islandwide delivery—ensuring a smooth and trusted shopping experience every time.
Got more questions?
We have covered it all!
Click on the “Login / Register” button at the top of our website.
Select “Register.”
Enter your email address and continue.
You’ll receive an email from Ovi with a link to set your password.
Set your password and log in using your email and password.
Your Ovi account is now ready to use.
Browse through our collections or use the search bar to find what you love.
Open the product page to view details.
Select your size and quantity, then click “Add to Cart.”
Proceed to checkout, add your delivery details, and choose your payment method.
Review and submit your order.
You’ll receive a confirmation email right after.
Colombo 1-15 delivery: Rs. 350
All other areas delivery: Rs. 500
Local delivery: 1–3 working days
International delivery: Available worldwide, delivery time depends on the destination.
If you need to cancel your order, please contact us as soon as possible.
Send us a message with your order number and the reason for cancellation.
Our team will confirm your request and guide you through the next steps.
We currently accept:
Cash on Delivery (COD)
Yes. You will receive an email confirming your order immediately after you complete your purchase.
Yes! We ship worldwide through reliable international courier services. Your order will reach you safely and on time, no matter where you are.
You can reach us through:
Email: ovifashionstore@gmail.com
Phone/WhatsApp: +94 77 440 0250
Our support team is available from 8 AM to 5 PM, every day. We aim to respond to all messages within 24 hours.