Delivery & Shipping Information
Order Processing
Once your order is placed, our team begins preparing your items with care. Orders are typically processed within 1–2 business days, depending on product availability and order volume. You will receive a confirmation email once your order has been successfully placed.
Delivery
Your order will be delivered to the address you provide at checkout. Please ensure your details are accurate before completing your purchase, as we are unable to modify delivery information once the order has been processed.
We partner with reliable courier services to ensure safe and secure delivery across Sri Lanka.
Shipping Timelines
Each Ovi item is shipped based on the estimated timeframe shown during checkout. These timelines are designed to give you the most accurate expectation of when your order will arrive.
While we always aim for punctual delivery, delays may occur due to weather conditions, courier schedules, or unexpected operational challenges.
Shipping Charges
Shipping fees are calculated based on your delivery location and will be displayed clearly at checkout. We strive to keep shipping costs fair while ensuring fast and reliable service.
Order Tracking
Once your package is dispatched, you will receive a tracking number or status update via email or SMS (depending on your chosen method).
This allows you to conveniently monitor the progress of your delivery at any time.
International Shipping
We also offer worldwide delivery. International shipping rates and delivery times vary by country and courier availability. Duties or customs fees (if applicable) are the responsibility of the customer.
Failed Delivery Attempts
If the courier is unable to deliver your package due to an incorrect address or unavailability, they may attempt redelivery.
In cases where the package is returned to us, our team will contact you to arrange a new delivery (additional charges may apply).
Exchanges & Returns
We want your Ovi experience to be exceptional. If you wish to return or exchange an item, please visit our Exchanges & Returns section for full details.
There you will find the guidelines, timelines, and steps to follow to ensure a smooth process.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours with photos of the package and items. We’ll assist you promptly to resolve the issue.
Customer Support
If you have any questions regarding delivery, shipping, or your order status, our team is always here to help.
Reach out to us through our contact page, email, or social channels, and we’ll respond as quickly as possible.
